More than information: experiences and convenience in one place
Guests entering the office are welcomed not only with a smile and by knowledgeable staff who speak several languages (Hungarian, English and German), but also by an unrivalled range of services. Over the past 20 years, the office has continuously expanded its offering so that every visitor – whether seeking healing, travelling with young children or enjoying an active holiday – can make the most of their stay in Hévíz.
What services does the Hévíz Tourinform Office offer visitors?
- Personalised information and publications: free maps, multilingual programme booklets and handy guides presenting attractions in Hévíz and the surrounding area.
- Active tourism and bicycle rental: well-maintained conventional bicycles and e-bikes, as well as children’s bicycles, for tours around Hévíz and in the Balaton Uplands. The office now operates a fleet of more than 60 bicycles, available for rent throughout the year.
- Ticket sales and programme organisation: sale of admission tickets for local events and regional experience programmes.
- Local souvenirs and handcrafted products: unique mementos of Hévíz, delicacies from local producers, small indulgent items and gifts.
- Guest-friendly convenience services: free Wi-Fi, luggage storage, an accessible guest area, and payment by bank card and SZÉP card.
The pulse of the city – active involvement in everyday life in Hévíz
The Tourinform Office not only serves tourism, but also connects its stakeholders and visitors. Today, under the auspices of Hévízi Turisztikai Nonprofit Kft., the office team participates in the city’s tourism as a key information channel and a direct feedback point.
Together with a team of local guides, they coordinate the highly popular guided city walks, including walks on the history of the spa, geobotanical walks and atmospheric evening torchlight walks. The office works closely with local service providers: the Lake Spa, accommodation providers, restaurants, shops, travel agencies and local producers. It therefore forms a genuine bridge between the city’s service providers and the guests arriving in Hévíz.
Milestones
The largest-scale transformation of the past 20 years took place in June 2024. Thanks to a comprehensive development project, the office was completely renewed, receiving an accessible, modern interior equipped with 21st-century technology. The new national Tourinform visual identity and digital tools have made welcoming guests even more convenient and seamless, while preserving the direct, warm atmosphere that has drawn visitors here for decades.
Looking back
2006 – The Hévíz Tourism Marketing Association is founded and opens the Tourinform Office in the autumn.
2009 – The office’s operator, now named the Hévíz Tourism Destination Management Association (formerly HTME), wins its first TDM grant, under which some of the office’s equipment is renewed.
2012 – A cycling centre is established under the Western Transdanubia Operational Programme.
2015 – An off-site Tourinform InfoPoint opens at the large car park at the beginning of Széchenyi Street.
2016 – The TDM Association operating Tourinform once again receives the Bicycle-Friendly Workplace title.
2019 – New electric bicycles arrive at the office in the spring, expanding the range of services.
2019 – As a new member of the Balaton E-bike Charging Network, the Hévíz Tourinform Office now also offers electric bicycle charging.
2020 – Hévízi Turisztikai Nonprofit Kft. takes over operation of the Tourinform Office from the Tourism Association.
2020 – The office staff remain available to guests by telephone and through online channels during quarantine.
2021 – Thanks to the Kisfaludy2030 tourism grant, both the furniture used to serve guests and the office’s bicycle fleet are expanded.
2024 – The office is renovated inside and out in the spring. Furniture acquired previously is placed in a modern setting, and the selection of e-bikes is expanded by autumn thanks to further grant funding. The office performs among the best nationwide, completing the national quality assurance audit with a score of 95 percent.
2025 – The Hévíz Tourinform Office receives the Visit Hungary divisional professional award.
What do these 20 years mean in figures today?
An annual average of more than 25,000 in-person enquiries, more than 3,000 telephone enquiries and more than 2,000 enquiries by email. Local residents, as well as guests, can use 14 different services. Numerous professional meetings and forums, both attended and organised, as well as continuous professional work within the office’s data collection area. Consistently above-average performance during annual professional inspections. Thousands of kilometres travelled on the bicycles – and experiences for the guests. Over the years, thousands of free maps, programme booklets, local guides and experience guides have been published.
With heart and soul for Hévíz
Whether it is good advice, a bicycle for rent, a delicious local product or simply a kind word, the Hévíz Tourinform Office has welcomed visitors to the city with unwavering dedication for 20 years. Although the world has changed greatly over the past two decades, one thing has not changed: at 2 Rákóczi Street, the door is always open to those offering and seeking experiences.
We thank our staff for their dedicated daily work in serving more than 25,000 guests annually, who visit our office from all over the world!
Tourinform Hévíz
8380 Hévíz, Rákóczi u. 2.
heviz@tourinform.hu
GPS: 46° 47' 25.857" N, 17° 11' 19.3848" E
https://www.facebook.com/tourinform.heviz
